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Here are the main takeaways from the session: 

  • Innovative plans are increasingly using predictive data and analytics to identify members' needs and risks, allowing for more targeted and proactive interventions 
  • Personalized digital engagement platforms are helping improve member satisfaction and retention by meeting people where they are and providing relevant & impactful resources and support 
  • Combining technologies and data-driven strategies allows plans to improve member outcomes, experience, and health equity for the members they serve


Dr. Jodi Smith, RN, MSN, ND
Director, Clinical Quality, Personify Health
Hazem Alsahlani, JD/MPH
Director of Medicare Advantage Business Development & Product Strategy, John Hopkins Health Plans
Erika McCormick
Director of Government Market Stars, Independence Blue Cross