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Here are the main takeaways from the session: 

• Innovative plans are increasingly using predictive data and analytics to identify members' needs and risks, allowing for more targeted and proactive interventions 
• Personalized digital engagement platforms are helping improve member satisfaction and retention by meeting people where they are and providing relevant & impactful resources and support 
• Combining technologies and data-driven strategies allows plans to improve member outcomes, experience, and health equity for the members they serve