--- title: Your how-to-achieve-a-better-patient-experience webinar description: . --- [Personify Health Homepage](https://personifyhealth.com/) - [Contact us](https://personifyhealth.com/contact-us/) - [Member support](https://personifyhealth.zendesk.com/hc/en-us) - [Provider portal](https://personifyhealth.com/events/) Open language switcher English (North America) [English (Global)](https://personifyhealth.com/global/) [German](https://personifyhealth.com/global/de) [French](https://personifyhealth.com/global/fr) Log in [Personify Health Member](https://login.personifyhealth.com/auth/realms/platform/protocol/openid-connect/auth?client_id=platform-ui&redirect_uri=https%3A%2F%2Fapp.personifyhealth.com%2F&state=dd70b950-1114-42aa-8c8b-073624e06116&response_mode=fragment&response_type=code&scope=openid&nonce=d3960a57-d56e-4630-a691-6e438b1c9ffe) [Member Registration](https://enroll.personifyhealth.com/#/) [Provider](https://mycarehc.com/provider) [Homepage](https://personifyhealth.com/) - Who we serve Who we serve We work with a broad array of companies and providers to deliver solutions that truly fit your needs.  [Employers](https://personifyhealth.com/who-whe-serve/employers/) [Health plans](https://personifyhealth.com/who-whe-serve/health-plans/) [Health systems](https://personifyhealth.com/who-whe-serve/health-systems/) [Brokers and consultants](https://personifyhealth.com/who-whe-serve/brokers-consultants/) - What we do Solutions overview We believe that personalized, simplified, and connected solutions empower people to be their healthiest.   [Solutions](https://personifyhealth.com/what-we-do/) [Health Engagement & Wellbeing](https://personifyhealth.com/what-we-do/wellbeing/) [Third party administrator](https://personifyhealth.com/what-we-do/third-party-administrator/) [Healthcare navigation & advocacy](https://personifyhealth.com/what-we-do/navigation-advocacy/) [Care & condition management](https://personifyhealth.com/what-we-do/care-condition-management/) [Payment integrity](https://personifyhealth.com/what-we-do/care-condition-management/) Health Engagement & Wellbeing Give people a more engaging, holistic wellbeing experience. Third party administrator Support unique benefits and improve and member service, while reducing costs with a health plan administration solution. Healthcare navigation & advocacy Navigate healthcare with ease, advocacy, and cost transparency. Care & condition management Early intervention and personalized support make managing conditions easier. Payment integrity Contain costs & avoid waste, fraud, and overpayment. - Partners Partners overview We work with best-in-class ecosystem, network, and technology partners to deliver more holistic health experiences.  [Partners overview](https://personifyhealth.com/partners/) [Partner marketplace](https://personifyhealth.com/partners/ecosystem-partners/) [Network partners](https://personifyhealth.com/partners/network-partners/) [Technology partners](https://personifyhealth.com/partners/technology-partners/) Partner marketplace Choose from a broad range of solutions from category leaders in mental health, family planning, financial wellness, nutrition, and more. Network partners Personalize health plan, contain costs, and access top-quality care with our network partners. Technology partners From web services to AI integrators, we work with leaders in their fields to deliver nimble and innovative solutions. - Differentiators Differentiators Find out what sets Personify Health above the rest  [Learn more](https://personifyhealth.com/resources/) [PercyIQ](https://personifyhealth.com/percyiq/) [Personify Clinical Board](https://personifyhealth.com/company/personify-clinical-board/) [Success Stories](https://personifyhealth.com/resources/?resource_category=success-story#filter) [Insights Lab](https://personifyhealth.com/insights-lab/) PercyIQ Powerful blend of human expertise and next generation AI transforms the member experience and how people get healthier Personify Clinical Board Our internationally renowned Clinical Board fuels our commitment to excellence, shaping our technology and user experiences with the latest scientific evidence and best practices. Success Stories Get up to date on all of the latest in personalized healthcare through our success stories Insights Lab Turn complex health data into meaningful strategies that drive better outcomes - About us Company overview We’re the first personalized health platform company—ready to empower and engage people to lead healthier lives.   [Learn more](https://personifyhealth.com/company/) [Leadership](https://personifyhealth.com/company/leadership/) [Newsroom](https://personifyhealth.com/press-room/) [Careers](https://personifyhealth.com/careers/) [Resources (blogs, webinars, & more)](https://personifyhealth.com/resources/) [Events](https://personifyhealth.com/events/) [Locations](https://personifyhealth.com/company/locations/) Leadership With a wealth of experience and unwavering dedication, they have implemented innovative strategies and technologies that are driving a movement towards a healthier future for all. Newsroom We are your trusted source of insightful articles, expert interviews, and cutting-edge research that will keep you informed and inspired. Careers Personify Health enables people to live happier, healthier lives by engaging them in their health and wellbeing through simplified, personalized, and connected health solutions. Resources (blogs, webinars, & more) Get the latest insights on our personalized health platform, wellbeing, health plan administration, condition management and more. Events Interested in learning more about Personify Health? Find out what events we will be attending this year and be sure to stop by to grab some swag and say hi in - Who we serve - What we do - Partners - Differentiators - About us [Contact us](https://personifyhealth.com/contact-us/) [Member support](https://personifyhealth.zendesk.com/hc/en-us) [Provider portal](https://personifyhealth.com/events/) Language Log in Main menu Who we serve [Employers](https://personifyhealth.com/who-whe-serve/employers/) [Health plans](https://personifyhealth.com/who-whe-serve/health-plans/) [Health systems](https://personifyhealth.com/who-whe-serve/health-systems/) [Brokers and consultants](https://personifyhealth.com/who-whe-serve/brokers-consultants/) What we do [Health Engagement & Wellbeing](https://personifyhealth.com/what-we-do/wellbeing/) [Third party administrator](https://personifyhealth.com/what-we-do/third-party-administrator/) [Healthcare navigation & advocacy](https://personifyhealth.com/what-we-do/navigation-advocacy/) [Care & condition management](https://personifyhealth.com/what-we-do/care-condition-management/) [Payment integrity](https://personifyhealth.com/what-we-do/care-condition-management/) Partners [Partner marketplace](https://personifyhealth.com/partners/ecosystem-partners/) [Network partners](https://personifyhealth.com/partners/network-partners/) [Technology partners](https://personifyhealth.com/partners/technology-partners/) Differentiators [PercyIQ](https://personifyhealth.com/percyiq/) [Personify Clinical Board](https://personifyhealth.com/company/personify-clinical-board/) [Success Stories](https://personifyhealth.com/resources/?resource_category=success-story#filter) [Insights Lab](https://personifyhealth.com/insights-lab/) About us [Leadership](https://personifyhealth.com/company/leadership/) [Newsroom](https://personifyhealth.com/press-room/) [Careers](https://personifyhealth.com/careers/) [Resources (blogs, webinars, & more)](https://personifyhealth.com/resources/) [Events](https://personifyhealth.com/events/) [Locations](https://personifyhealth.com/company/locations/) English (North America) [English (Global)](https://personifyhealth.com/global/) [German](https://personifyhealth.com/global/de) [French](https://personifyhealth.com/global/fr) [Personify Health Member](https://login.personifyhealth.com/auth/realms/platform/protocol/openid-connect/auth?client_id=platform-ui&redirect_uri=https%3A%2F%2Fapp.personifyhealth.com%2F&state=dd70b950-1114-42aa-8c8b-073624e06116&response_mode=fragment&response_type=code&scope=openid&nonce=d3960a57-d56e-4630-a691-6e438b1c9ffe) [Member Registration](https://enroll.personifyhealth.com/#/) [Provider](https://mycarehc.com/provider) ## Three key ideas emerged during this conversation: 1\. The intersection of trust, transparency, and tech 2\. The role of technology in the care delivery system 3\. The indivisibility of staff wellbeing and patient experience ### The Intersection of Trust, Transparency, and Tech Throughout the conversation, a recurrent theme was cultivating trust, transparency, and curiosity to foster a healthy staff culture. Dr. Ivester emphasized trust as the fundamental building block in any relationship within the healthcare arena, encouraging transparency and candid conversations with frontline staff. Echoing his insights, Dr. Thompson highlighted how leaders need to instill a sense of curiosity and enjoyment within teams. Dr. Hill further expanded on the role of leadership in fostering a healthy culture. He stressed the importance of being a consistent leader, setting the direction for the organization, and creating meaningful connections with staff members. He said, “Culture is everything. No matter if we're playing baseball and winning World Series or rec league sports, or in healthcare leadership or no matter what we do, culture is everything.” ### The Role of Technology in the Care Delivery System With the rise of digital health, technology's impact on enhancing staff engagement and patient care was a focal point during the discussion. However, they also highlighted the need for thoughtful technology implementation, recognizing the profound impact of the right tech to drive engagement, culture, and wellbeing across diverse patient and staff needs, clinic footprints, campuses, and roles. Dr. Jacques exemplified this via Personify Health’s use of machine learning to identify and engage with individuals seamlessly. For patient engagement, Personify Health supports healthcare systems with [consumer-level propensity models and multi-modal communications](https://www.virginpulse.com/why-vp/patient-acquisition-retention/) that enable patient acquisition at care delivery sites set up for specific patient profiles to improve outcomes and support community health. For staff wellbeing and engagement, Personify Health is known for [consolidating and simplifying health, wellbeing, and benefits](https://www.virginpulse.com/why-vp/employee-wellbeing-and-engagement/). Culture can feel abstract, wellbeing initiatives fall flat without engagement, and leveraging benefits such as mental or financial health or even getting proactive care can be difficult due to the inherent complexity of disparate systems. So, we take what healthcare systems need and have today for their staff and change how they interact and engage with their health, wellbeing, and benefits so that everyone derives benefits. Dr. Investor said regarding technology for job satisfaction, "I think we've lost some of that relational capability and space to do that, and so many of our relationships have moved into the transactional space, and that's not what drove most people into healthcare." Dr. Thompson mentioned how AI technology has helped doctors in her hospital reduce the time spent on writing notes, allowing them to spend more time with patients. She said, “Just imagine the day we interact with that EHR as providers. And that, I think, will change. Well, it takes away the last 20 years of pain, makes the EHR our friend and colleague, and helps us get through our day.” ### The Indivisibility of Staff Wellbeing and Patient Experience A unified sentiment amongst the panelists was the inextricable link between staff wellbeing and patient experience. As such, healthcare organizations must invest in both realms holistically to secure an improvement in overall patient outcomes. Dr. Hill shared his hospital's experience achieving remarkable physician engagement scores through relationship building and creating an environment for staff to enjoy their work genuinely. Echoing this sentiment, Dr. Katz expounded on the interconnection between being a great place to work and becoming a great place to receive care. He said, “We're not in front of them having that conversation and asking the question. We're not going to get back the information. We must deliver something product, service, schedule, whatever it is to their benefit and do it correctly.” Together, these insights underline the importance of prioritizing staff wellbeing to enhance patient care and the transformative role that technology can play in shaping this process. As the key learnings suggest, carving out a positive staff culture leveraging technology, trust, and transparency can catalyze significant enhancements in patient experience. This session is brimming with actionable insights that can guide healthcare organizations toward achieving better patient outcomes and staff wellbeing. ![logo-no pebble](https://engage.personifyhealth.com/hs-fs/hubfs/logo-no%20pebble.png?width=240&height=57&name=logo-no%20pebble.png "logo-no pebble") ![tag](https://engage.personifyhealth.com/hs-fs/hubfs/tag.webp?width=397&height=57&name=tag.webp "tag") --- ©2026 Personify Health ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Personify Health", "url" : "https://engage.personifyhealth.com/author/personify-health" }, "dateModified" : "2024-05-31T18:10:18.451Z", "datePublished" : "2024-05-31T17:14:03.000Z", "headline" : "Your how-to-achieve-a-better-patient-experience webinar", "mainEntityOfPage" : { "@id" : "https://engage.personifyhealth.com/thank-you-submission-webinar-how-to-achieve-a-better-patient-experience", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://engage.personifyhealth.com/hubfs/landing-page-2/favicon-32x32.png" }, "name" : "Personify Health" } } ``` ```json { "@context" : "https://schema.org", "@id" : "https://personifyhealth.com/#organization", "@type" : "Organization", "areaServed" : { "@type" : "Country", "name" : "United States" }, "contactPoint" : { "@type" : "ContactPoint", "contactType" : "sales", "url" : "https://personifyhealth.com/contact" }, "description" : "Personify Health is an employee health and wellness platform that helps self-funded employers reduce healthcare costs through early risk identification, preventive care engagement, and personalized health coaching.", "foundingYear" : "2023", "knowsAbout" : [ "Employee health benefits", "Self-funded employer healthcare", "Preventive care", "Health coaching", "Chronic disease prevention", "Musculoskeletal health", "Diabetes prevention" ], "logo" : { "@type" : "ImageObject", "height" : 80, "url" : "https://personifyhealth.com/hubfs/personify-health-logo.png", "width" : 300 }, "name" : "Personify Health", "sameAs" : [ "https://www.linkedin.com/company/personifyhealth", "https://twitter.com/PersonifyHealth", "https://www.facebook.com/PersonifyHealth" ], "url" : "https://personifyhealth.com" } ```